Refund policy

Returns and refunds

If you change your mind, you may cancel your order without giving a reason by notifying us within 14 days after delivery. You then have a further 14 days to send the items back.

Email Swayonlinesales@outlook.com with your order number and the items you wish to return.

Return address:
SOSCollectible
1 Lime Grove
Bagworth
LE67 1DT
United Kingdom

You are responsible for return postage when changing your mind. Please pack items securely and retain proof of posting.

You may inspect items as you would in a shop. We may reduce your refund for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Please include original packaging and accessories where possible.

We will refund you using your original payment method, without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

If you cancel your entire order, we will also refund the standard delivery charge.

Faulty, damaged or incorrect items

Please email us if your item arrives faulty, damaged or incorrect. We will cover reasonable return postage costs and arrange an appropriate refund, repair or replacement in accordance with your statutory rights.

The change-of-mind deadline does not limit your rights concerning faulty or misdescribed goods. Nothing in this policy affects your statutory rights.